Last Updated: 02 June 2026
Privacy Policy
Welcome to Pro Locksmith Auburn. This Privacy Policy describes how Pro Locksmith Auburn ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and handling your data with transparency and care.
Pro Locksmith Auburn is located in Auburn, WA, USA, and this policy is designed to comply with applicable US federal and state privacy laws.
1. Information We Collect
We collect various types of information from and about you, including information that may identify you, directly or indirectly.
1.1 Information You Provide Directly to Us
When you interact with Pro Locksmith Auburn, you may provide us with the following personal information:
* Contact Information: Your name, email address, phone number, and physical address (for service requests). * Service Request Details: Information related to your locksmith service needs, such as the type of service required (e.g., emergency lockout, key duplication, lock repair, security system installation), details about your property or vehicle, and any other relevant specifics to fulfill your request. * Communication Records: If you contact us via phone, email, or contact forms on our website, we may keep a record of that correspondence, including the content of your messages. * Payment Information: When you make a payment for our services, we collect billing details. However, we typically use third-party payment processors, and we do not directly store your sensitive payment card details on our servers.
1.2 Information We Collect Automatically
When you visit our website (prolocksmithauburn.com), we may automatically collect certain information about your device and browsing activity:
* Device and Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and the dates and times of your visits. * Location Information: While we primarily collect your service address for our locksmith services, we may infer your general location from your IP address or collect precise location data if you grant permission through your device settings, for purposes like finding the nearest Pro Locksmith Auburn technician.
2. How We Use Your Information
Pro Locksmith Auburn uses the information we collect for various business purposes, including:
* To Provide Locksmith Services: To schedule and dispatch technicians, perform the requested locksmith services at your location, and verify your identity for security purposes. * To Communicate With You: To respond to your inquiries, provide service updates, send confirmations, and follow up on service requests. * For Billing and Payment Processing: To process payments for services rendered and manage billing. * To Improve Our Services: To understand how our customers use our services and website, diagnose technical issues, and improve the quality and efficiency of Pro Locksmith Auburn's offerings. * For Internal Operations: For record-keeping, administrative purposes, internal analysis, and fraud prevention. * To Comply with Legal Obligations: To meet our legal and regulatory requirements, resolve disputes, and enforce our agreements.
3. Data Protection and Security Measures
Pro Locksmith Auburn is committed to protecting the security of your personal information. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:
* Secure Servers: Our website and data are hosted on secure servers. * Access Controls: Limiting access to personal data to authorized employees who need it to perform their job functions. * Data Encryption: Encrypting sensitive data where appropriate, both in transit and at rest. * Employee Training: Training our staff on privacy and data security best practices.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, Pro Locksmith Auburn cannot guarantee its absolute security.
4. Third-Party Services
We may use third-party services to support our operations, and some of your information may be shared with these providers.
* Website Analytics: We use services like Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as your IP address, pages visited, and time spent on our site. This information helps us improve our website's functionality and user experience. Google's privacy policy can be found on their website. * Payment Processors: When you make a payment, your payment details are processed by secure third-party payment processors (e.g., Stripe, Square). Pro Locksmith Auburn does not directly store your sensitive payment card information. The privacy policies of these processors govern the collection and use of your financial information. * Communication & CRM Tools: We may use third-party platforms for email communication, customer relationship management (CRM), and scheduling to manage our interactions with you efficiently. * Mapping Services: We may use mapping services (e.g., Google Maps) to help our technicians navigate to your service location.
We only share personal information with third parties necessary to provide our services and ensure they adhere to data protection standards.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience.
* What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and provide information to the site owners. * How Pro Locksmith Auburn Uses Cookies: * Essential Cookies: Necessary for the website to function correctly, enabling basic features like page navigation and access to secure areas. * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our website and services. * Functional Cookies: Allow the website to remember choices you make (like your preferred language or region) and provide enhanced, more personal features. * Managing Cookies: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, blocking all cookies might negatively impact your experience on our website.
6. Your Rights Under US State Privacy Laws
As privacy laws evolve across the United States, Pro Locksmith Auburn is committed to respecting your rights concerning your personal information. Depending on your state of residence (e.g., California with CCPA/CPRA, Virginia with VCDPA, Colorado with CPA), you may have the following rights:
* Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for collecting or selling it, and the categories of third parties with whom we share it. * Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions (e.g., to complete transactions, maintain records for legal compliance). * Right to Correct/Rectify: You have the right to request correction of inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: While Pro Locksmith Auburn does not "sell" your personal information in the traditional sense, some privacy laws define "sharing" for cross-context behavioral advertising as a "sale." We do not engage in such sharing based on the nature of our locksmith services. Should this change, we would provide an explicit opt-out mechanism. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" section below. We may need to verify your identity before processing your request.
7. Data Retention
Pro Locksmith Auburn retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
The retention period may vary depending on the type of data and the purpose for which it was collected:
* Customer Service Records: Information related to your service requests and communications may be retained for several years to maintain service history, process warranties, or resolve disputes. * Financial Records: We retain financial transaction records for legal and tax compliance purposes, typically for seven years. * Website Usage Data: Anonymous website usage data may be retained for analytical purposes for a period deemed appropriate for trend analysis.
Once your personal information is no longer needed for these purposes, we will securely dispose of it or anonymize it.
8. Updates to This Privacy Policy
Pro Locksmith Auburn may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this policy indicates when it was last revised.
We encourage you to review this Privacy Policy periodically. If we make material changes to how we handle your personal information, we will notify you by posting the updated policy on our website and, if appropriate, by other means such such as email. Your continued use of our services or website after the revised policy has been posted constitutes your acceptance of the changes.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how Pro Locksmith Auburn handles your personal information, please do not hesitate to contact us:
Business Name: Pro Locksmith Auburn Email: support@prolocksmithauburn.com Address: 125 E Main St, Auburn, WA 98002, USA
